I needed to buy some presents for people very dear to me.
I picked up some items from nearby Cass Art, but found the staff more interested in the artier looking customers. Honestly, I noticed that everyone else apart from me was greeted at the door. And also asked for their email address on paying. I spent nearly £50, but found the experience quite alienating.
Stationary World, on the other hand, was a genuine & lovely experience.
Friendly, engaging staff. Excellent, if haphazard, stock.
I bought a beautiful Lamy pen, stamps (where else can you get stamps on Park St?).
And did I mention great staff?
Just a lovely experience.
Now, if they will only embrace online, they may survive a few more years..